Do I need to verify my identity?
Only once your lifetime deposits and withdrawals together pass $10,000, or if our compliance team asks. Below that you can deposit, play and withdraw without verification.
I logged in and my balance is gone.
You have almost certainly logged in a different way from how you signed up, which opens a separate account. Log out and log in with your original method and email.
My login code has not arrived.
Check spam, make sure it is the exact email you signed up with, and wait a minute before requesting another. Requesting many codes quickly blocks further sends for a while.
I lost my 2FA authenticator.
There are no backup codes. Message us and we will reset it after confirming you own the account. Have your account email and details of a recent deposit ready.
Why is my account restricted or under review?
Automatic safety checks can pause betting or withdrawals while our team reviews the account. It is routine and your balance is not affected. Message us with the exact message you see and we will make sure it is in the review queue.
Can I have more than one account?
No. One account per player. Extra accounts can lead to bonuses being removed and accounts being closed.
How do I change my username or email?
In Profile, Settings. A new email is confirmed with a code sent to that address. If you no longer have access to your old email, message us.
How do I set limits or take a break?
In Profile, Self Control. You can set deposit, wager, loss and session limits, or self-exclude from 24 hours up to permanently. Self-exclusion cannot be cancelled once it starts.
Where do I see how much I have wagered?
Profile, Overview shows your lifetime Total Wagered and Total Won. For a specific month or period, message us with the dates and we will look it up.
Can I play from my country?
We cannot accept players from restricted countries, listed in our Terms and Conditions. If you see "Access Restricted" and you are in an allowed country, switch off your VPN and refresh.