Card deposits are processed by Banxa, a separate payment provider. When you pay by card, you are placing an order with Banxa in your own name. Banxa takes the card payment, and once their order is complete the funds are passed to us and credited to your Trenchbet balance.
How long it takes
Most orders complete within minutes to a few hours.
If it is your first time using Banxa, they verify your identity first. That can take up to 48 hours, occasionally longer.
If your card deposit has not arrived
Your money is not lost. Either the order completes and reaches your account, or Banxa refunds it to your card. While the order is with Banxa, we cannot see or change it, and we cannot credit or refund funds we have not received.
Check your email, including spam, for messages from Banxa. They may be waiting for you to complete verification.
Check your card statement for a charge from Banxa.
Contact Banxa support at support.banxa.com from the email address you used for the purchase. They only discuss an order with the person who placed it, so they cannot share details with us on your behalf.
Give them the email used, the amount and currency, and the date and approximate time of the payment.
What we can help with
If Banxa confirms your order is complete and your balance still has not updated, message us with your Banxa order ID or receipt and we will trace it on our side. A blockchain transaction hash is not needed for a card deposit; the Banxa order reference is what lets us find it.